Registry / Tools / Zendesk AI

Zendesk AI facts

tool_zendesk_ai
Product

Zendesk AI

Zendesk customer-service AI and knowledge platform for support agents, AI agents, copilots, and connected knowledge.

last verified: 2026-05-13pricing checked: 2026-05-15
01

Fact summary

Name
Zendesk AI
Company / maker
Zendesk
Entity type
Product
Availability
Public
Pricing model
Subscription
Pricing unit
month billed annually
Primary pricing route
App Subscription
Free trial
Yes
Delivery modes
Web App
Supported platforms
Web
Data state
source backed
02

Official links

Formal source rows with URL, source type, and freshness.
LinkURLsource typechecked
Official websitewww.zendesk.com/service/knowledge/ official-site2026-05-13
Pricing pagewww.zendesk.com/service/knowledge/ official-pricing-page2026-05-14
Security pagewww.zendesk.com/trust-center/ official-security-page2026-05-15
03

Access and delivery

Supported platforms and delivery modes are intentionally separate.

Supported platforms

Web

Delivery modes

Web App
04

Capabilities

Capability tags

Customer SupportKnowledge Assistants
Input types
TextStructured DataPdfUrl
Output types
TextStructured Json
05

Integrations

Source-backed connection facts. API availability alone is not treated as an integration.
targettypesurfacesourcechecked
Confluenceexternal knowledge sourceZendesk knowledge graph source listing2026-05-15
Google Driveexternal knowledge sourceZendesk knowledge graph source listing2026-05-15
06

Pricing summary

Pricing summary

Derived from official pricing routes where available
pricingModel
Subscription
pricingUnit
month billed annually
startingPrice
$19 / month billed annually
currency
USD
hasFreeTrial
Yes
freeTrialDays
14
pricingLastChecked
2026-05-15
07

Pricing routes

Each route is a first-class record with source URL and checked date.
Zendesk AI subscription and trial
routeType: app-subscription
primary route

The official Zendesk knowledge page offers a 14-day free trial for the knowledge product surface; no current plan prices were captured.

$19 / month billed annually
08

Pricing plans

plantrackannual monthlyannual totalusage limitfeaturessourcechecked
Support Teamteam19228Per agent/month billed annuallyEmail and ticketing support, Facebook and X support, Ticket routing, Prebuilt analytics dashboards2026-05-15
Suite Teamteam55660Per agent/month billed annuallyAI agents Essential, Generative replies, Knowledge Builder and knowledge connectors, 1 help center2026-05-15
Suite Professionalrecommendedteam1151380Per agent/month billed annuallyAI agents Essential, Generative search, Copilot writing tools, Up to 5 help centers2026-05-15
Suite Enterpriseenterprise1692028Per agent/month billed annuallyAI agents Essential, Copilot writing tools, Up to 300 help centers, Sandbox environment and audit logs2026-05-15
09

Evidence and sources

source URLsource typeused forchecked
www.zendesk.com/pricing/official-pricing-pagepricing plans2026-05-14
www.zendesk.com/trust-center/official-security-pagesecurity, compliance, identity2026-05-15
www.zendesk.com/service/knowledge/official-documentationidentity, capability, pricing-route, relationships, capability-claims2026-05-15
10

Freshness and recent changes

Facts verified
2026-05-13
Identity and core facts
Pricing checked
2026-05-15
Pricing routes and plans
Record updated
2026-05-13
Public record freshness
11

Related pages

One-hop registry pages derived from this record's modeled facts. This section does not infer peer tools.